1. No Refunds for Successful Transactions
Once a game credit top-up is completed and confirmed by the publisher, no cancellations or refunds will be provided.

2. No Transfer or Withdrawal of Game Items
Kohai cannot transfer game items between accounts or withdraw items from one account to issue refunds.

3. User Responsibility
You are responsible for ensuring that all data (e.g., game ID, user information) entered during the transaction is correct. Mistakes made during purchase (like entering the wrong game ID) cannot be refunded or reversed.

4. Claims for Missing or Incorrect Items
If you did not receive your game item or received an incorrect item, you must report it within 30 days of purchase through Kohai Customer Live Support. Kohai will investigate and, if eligible, issue a refund or replacement. Claims made after 30 days from the purchase date will not be accepted.

For more details, please review our Terms and Conditions.
Thank you for your understanding.

Disclaimer:
English
Each user can purchase the MLBB Weekly Pass up to 10 times per account simultaneously. Exceeding this limit will result in the MLBB Weekly pass not being credited into your game account. Refunds will be processed after a 7-14 working day investigation.

Bahasa Melayu
Setiap pengguna boleh membeli MLBB Weekly Pass sehingga 10 kali sahaja bagi setiap akaun secara serentak. Pembelian yang melebihi had ini akan menyebabkan MLBB Weekly Pass tidak dikreditkan. Pemulangan wang akan diproses selepas siasatan selama 7-14 hari bekerja.

Indonesia
Setiap pengguna dapat membeli MLBB Weekly Pass hingga 10 kali per akun secara bersamaan. Pembelian yang melebihi batas ini akan mengakibatkan MLBB Weekly Pass tidak dikreditkan. Pengembalian dana akan diproses setelah penyelidikan yang memakan waktu 7-14 hari kerja.

Chinese
每位玩家最多可同时持有 10 张 MLBB 周卡。超出此限制的购买将无法获得相应的钻石。任何退款申请需 7 至 14 个工作日内来完成审核与处理。