Terms and Conditions
1. GENERAL ACCEPTANCE
Welcome to the Kohai platform, which includes Kohai Gamer, a platform designed for gamers to access e-sports services, training, and gaming-related support, and Kohai Partner, a platform for service providers to offer e-sports training, coaching, and support services. Together with related websites, applications, or services (collectively, "the Application"), these platforms aim to connect users with partners for a seamless gaming experience. These Terms and Conditions ("Terms") are a legally binding agreement between you ("User," "you," or "your") and IWG Esports Sdn Bhd ("IWG E-Sports," "we," "us," or "our"). By accessing or using the Application, you agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of the Application. We reserve the right to change, modify, or update these Terms at any time. Users will be notified of significant changes through email, in-app notifications, or updates posted within the Application. You are responsible for reviewing these Terms periodically for updates. Your continued use of the Application after changes are made signifies your acceptance of the revised Terms.
2. DEFINITIONS
"Account" means the user profile created to access the Application’s services. "Partner" refers to any service provider who offers services through the Kohai Partner application. "User" refers to anyone accessing the Application, whether as a customer or partner. "Service" means the services rendered by a Partner to a User through the Application. "Content" refers to any information, text, graphics, videos, or data uploaded or shared via the Application.
3. ELIGIBILITY
To use the Application, you must be at least 18 years old. Users under 18 may only use the Application with the explicit consent and supervision of a parent or guardian, who must agree to these Terms on their behalf. We may request proof of parental consent before granting access to underage users. If you are under 18, you may only use the Application with the involvement and consent of a parent or guardian. By continuing to use the Application, you confirm that you have obtained such consent.
4. ACCOUNT REGISTRATION
To access certain features, you must create an Account. When creating an Account, you agree to: Provide accurate and up-to-date personal information. Secure your password and notify us immediately of any unauthorized use of your Account. Be fully responsible for all activities that occur under your Account. We reserve the right to suspend or terminate your Account if we suspect fraudulent activity, violation of these Terms, or illegal use.
5. ACCEPTABLE USE
When using the Application, you agree to: Use the Application only for its intended purpose. Not misuse the Application, including but not limited to spamming, data scraping, reverse engineering, or attempting to compromise security. Refrain from uploading harmful, illegal, or objectionable content. Comply with applicable laws and regulations, including intellectual property, consumer protection, and privacy laws. If you violate these obligations, we may restrict, suspend, or terminate your access to the Application.
6. SERVICES AND PAYMENT
Pricing and Fees: Service fees, charges, and payment terms will be clearly communicated at the point of purchase. Payment Methods: Payments can be made via the available payment methods listed on the Application. Refunds: Refunds will only be granted in specific situations as outlined in our Refund Policy. Refunds for unused credits or points are subject to our discretion.
7. USER-GENERATED CONTENT
You may submit Content on the Application, such as reviews, feedback, or media uploads. By submitting Content, you grant IWG E-Sports a worldwide, royalty-free, perpetual license to use, display, modify, and distribute the Content for the purposes of operating, promoting, and improving the Application. You agree not to upload any Content that: Violates third-party intellectual property rights. Is obscene, defamatory, hateful, or otherwise offensive. Contains viruses, malware, or any harmful components. We reserve the right to remove any Content that violates these Terms.
8. INTELLECTUAL PROPERTY
All content on the Application, including but not limited to software, design, text, graphics, images, and trademarks, is the property of IWG E-Sports or its licensors. If you believe your intellectual property rights have been infringed, please contact us at info@kohai.gg with a detailed description of the alleged infringement, evidence of ownership, and your contact information for follow-up. You may not copy, distribute, or create derivative works from any part of the Application without our prior written consent.
9. DATA PRIVACY
Our Privacy Policy outlines how we collect, use, and protect your personal information. By using the Application, you agree to our Privacy Policy. We comply with applicable global data protection laws, including the General Data Protection Regulation (GDPR) and Personal Data Protection Act 2010 (PDPA) in Malaysia.
10. CLOSING
We value your trust and strive to provide you with the best experience possible. If you have any questions, feedback, or concerns about these Terms, please contact us at info@kohai.gg. We are committed to resolving issues promptly and maintaining transparency in all our dealings. Your continued use of the Kohai platform signifies your acceptance of these Terms and our ongoing commitment to excellence. Thank you for being part of the Kohai community.
11. REFUND POLICY
We strive to ensure customer satisfaction. Refunds are granted in the following cases: Service Not Rendered: If a service you paid for was not provided, you may be eligible for a refund. Service Cancellation: If a service is canceled prior to initiation, you may request a refund. Technical Errors: In cases of accidental duplicate payments, users may be eligible for a refund upon request. Refund requests should be submitted to info@kohai.gg within 30 days of the original transaction date. Refunds will be processed within 7-14 business days. Virtual credits or points are non-refundable unless required by applicable laws.
12. VIRTUAL CREDITS AND POINTS FORFEITURE
Virtual credits and points earned or purchased within the Application are valid for 12 months from the date of issuance. Users will be notified 30 days before expiry via in-app notifications or email. Once expired, credits and points are forfeited and cannot be reclaimed.
13. TERMINATION OF ACCOUNT
We may suspend or terminate your Account if you: Violate these Terms. Misuse the Application. Engage in fraudulent or illegal activities. Upon termination, you lose access to your Account and any non-refundable credits, points, or virtual currency. We are not responsible for any loss resulting from the termination of your Account.
14. EXHAUSTIVE MISUSE LIST
Users are strictly prohibited from engaging in the following actions: Attempting to access, modify, or interfere with other user accounts. Engaging in fraudulent, abusive, or deceptive activity. Transmitting viruses, malware, or other harmful components. Using bots, scrapers, or automated tools to access the Application. Posting defamatory, obscene, or offensive content. Misusing the support services or submitting fraudulent requests. Circumventing or attempting to bypass security measures. Violations of these rules may result in suspension or permanent termination of your Account.
Date of issuance:
18th December 2024 This Policy shall be effective as of 18th December 2024